Refund Policy

1. Overview

At BorneoBeatStudio, we strive to provide exceptional services and ensure customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for services purchased through borneobeatstudio.com.

2. General Refund Policy

All fees paid for our services are generally non-refundable except in specific circumstances outlined in this policy. By purchasing our services, you acknowledge and agree to this refund policy.

3. Subscription Services

3.1 Monthly Subscriptions

Monthly subscription fees are billed in advance and are non-refundable. If you cancel your subscription, you will continue to have access to the service through the end of your current billing period, but no refund will be issued for the unused portion.

3.2 Annual Subscriptions

Annual subscription fees are billed in advance for a 12-month period. We offer a 30-day money-back guarantee for new annual subscriptions:

• Refund requests must be submitted within 30 days of the initial purchase date
• The refund applies only to first-time subscribers
• Users who have previously subscribed and canceled are not eligible for the money-back guarantee
• After the 30-day period, annual subscriptions are non-refundable

3.3 Subscription Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• You will retain access to paid features until the end of your current billing period
• Your subscription will not automatically renew
• No refund will be provided for the remaining days in your billing cycle

4. One-Time Services and Fees

4.1 Production Services

Fees paid for podcast production services (editing, mixing, mastering, etc.) are non-refundable once work has commenced. We will provide reasonable revisions as outlined in your service agreement.

4.2 Setup and Onboarding Fees

One-time setup and onboarding fees are non-refundable once services have been initiated.

4.3 Custom Services

Custom services negotiated on a case-by-case basis will have refund terms specified in the individual service agreement.

5. Refund Eligibility

Refunds may be issued in the following exceptional circumstances:

5.1 Service Unavailability

If our services experience significant, prolonged downtime (more than 72 consecutive hours) due to technical issues on our end, you may be eligible for a prorated refund for the affected period.

5.2 Billing Errors

If you were charged incorrectly due to a system error, we will issue a full refund of the incorrect charge.

5.3 Duplicate Charges

If you are accidentally charged multiple times for the same service, we will refund the duplicate charges.

5.4 Fraudulent Charges

If you believe you have been charged fraudulently, please contact us immediately at support@borneobeatstudio.com. We will investigate and issue a refund if fraud is confirmed.

6. Non-Refundable Circumstances

Refunds will NOT be issued in the following situations:

• Change of mind or buyer's remorse
• Failure to use the service
• Dissatisfaction with service results that meet the agreed-upon specifications
• Account suspension or termination due to violation of our Terms and Conditions
• Requests made after the refund eligibility period has expired
• Services that have been fully delivered

7. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@borneobeatstudio.com
2. Include your account email, order/transaction ID, and reason for the refund request
3. Provide any relevant documentation or screenshots
4. Our team will review your request within 5-7 business days
5. If approved, refunds will be processed to the original payment method within 10-14 business days

8. Refund Processing Time

Once a refund is approved:

• Refunds are processed within 10-14 business days
• The refund will be credited to the original payment method used for the purchase
• Depending on your financial institution, it may take an additional 5-10 business days for the funds to appear in your account
• You will receive a confirmation email once the refund has been processed

9. Partial Refunds

In certain circumstances, we may issue partial refunds at our discretion. This may occur when:

• Services were partially rendered
• You've used some but not all of the features included in your subscription
• A service failure affected only a portion of your subscription period

The amount of any partial refund will be calculated on a prorated basis.

10. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your credit card company or payment provider:

• Your account will be immediately suspended pending resolution
• We will respond to the chargeback with evidence of service delivery
• If the chargeback is resolved in your favor, your account will be closed
• We encourage you to contact us directly before initiating a chargeback so we can resolve the issue

11. Free Trials

If you cancel during a free trial period:

• You will not be charged
• Your access to premium features will end immediately
• No refund is necessary as no payment was made

12. Third-Party Payments

If you purchased our services through a third-party platform (e.g., app stores), refund requests must be directed to that platform in accordance with their refund policies. We do not have control over third-party refund processes.

13. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. Currency and Payment Methods

Refunds will be issued in the same currency and to the same payment method used for the original purchase. If the original payment method is no longer available, please contact us to arrange an alternative refund method.

15. Contact Us

If you have questions about our Refund Policy or need to request a refund, please contact us:

Email: support@borneobeatstudio.com
Website: borneobeatstudio.com

Support Hours:
Monday - Friday: 9:00 AM - 6:00 PM (Malaysia Time)
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

We aim to respond to all refund inquiries within 24-48 hours during business hours.